Terms of Service

1. About These Terms

These Terms of Service ('Terms') govern your use of the WeAre Education website at weareeducation.co.uk ('the Website') and, where relevant, your engagement with the tutoring, resources and subscription services offered through it ('the Services').

The Website is operated by WeAre Education Ltd, a company registered in England and Wales, company number 14510731, registered office The Nook, Bucks Hill, Kings Langley, WD4 9BR, VAT number GB 506 6762 80. In these Terms, 'we', 'us' and 'our' mean WeAre Education Ltd. Our director and primary contact is Fleur West (enquiries@weareeducation.co.uk).

By accessing or using the Website, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use the Website. These Terms apply to all visitors, whether you are based in the United Kingdom or internationally.

These Terms should be read alongside our Privacy Policy and, where applicable, our Tuition Policy Guidelines. In the event of any conflict between these Terms and the Tuition Policy Guidelines, the Tuition Policy Guidelines shall take precedence in relation to tuition delivered personally by Fleur West and in relation to our introduction service. Where tuition is delivered by an introduced tutor, the delivery of that tuition is governed by the terms agreed between you and that tutor.

2. Our Role

2.1 Introductory service

WeAre Education Ltd operates as an introductory service. Where we introduce you to a tutor from our team, the contract for the delivery of tuition is between you and that tutor. Our contract with you is for the introduction and the administrative support that accompanies it, and our fee is the commission notified to you at the point of booking.

Where tuition is delivered personally by Fleur West, that tuition is provided by WeAre Education Ltd and the contract for it is between you and us.

We will confirm to you in writing, before any booking is confirmed, which of these arrangements applies, the tutor's fee, and the amount of our commission.

2.2 Our tutors

All tutors introduced through WeAre Education are self-employed independent contractors. They are not employed by us and they are not our agents.

Each tutor sets their own rate, manages their own availability, and is responsible for the planning, content and delivery of their sessions. We do not supervise, direct or control how a tutor teaches, and we do not set or cap a tutor's rate. We may advise a tutor on prevailing market rates on request.

We provide tutors with tools and resources, including access to TutorCruncher, as part of what our commission covers. This does not create an employment relationship, and it does not make us responsible for the delivery of the tuition.

2.3 Fees and payment

Where tuition is delivered by an introduced tutor, the tutor's fee is payable by you to the tutor and does not pass through our control.

Payment is taken through TutorCruncher, which uses a third-party payment provider to split your payment at the point it is made, so that the tutor's fee is paid into the tutor's own payment account and only our commission plus VAT is paid to us. We do not hold, handle or release the tutor's fee, and we do not operate the tutor's payment account. VAT is charged on our commission alone.

You are not required to use this payment route. You and your tutor may agree any other lawful method of payment for the tutor's fee.

Where tuition is delivered personally by Fleur West, the full fee is payable to WeAre Education Ltd and VAT applies to the whole amount. Our current rates are published on the Website or provided on enquiry, and tuition is billed termly in advance unless we agree otherwise in writing.

2.4 Vetting and safeguarding

We carry out identity, qualification and safeguarding checks on every tutor before an introduction is made, including an Enhanced DBS check for any tutor working with under-18s. These checks are carried out to the standards required of us under the Employment Agencies Act 1973 and the Conduct of Employment Agencies and Employment Businesses Regulations 2003.

Vetting is not a guarantee of any particular standard of teaching or of any academic outcome.

2.5 What our commission covers

Our commission covers the introduction, the checks described above, and the tools and administrative support we make available to you and your tutor for as long as the arrangement continues. This includes:

• Access to TutorCruncher, the session management platform, which we license and pay for on your tutor's behalf
• The platform's built-in video classroom, including its lesson recording function
• Scheduling, invoicing, and a record of sessions delivered
• The facility for your tutor to write and share lesson reports with you after each session

These are facilities we make available. Your tutor decides how to teach and which of them to use, and remains responsible for the content and delivery of every session. Lesson reports are written by your tutor, not by us.

2.6 Lesson recordings

Sessions delivered through the TutorCruncher video classroom are recorded by default. Recordings are stored in the platform against your account and are automatically deleted four months after the session takes place.

Recordings can be accessed by the student, by the parent or guardian who holds the account, by the tutor who delivered the session, and by WeAre Education. They exist so that a student can revisit a session, and so that a record is available if a safeguarding concern or a dispute about a session arises. We access recordings for those purposes only. We do not review recordings in order to assess or direct how a tutor teaches.

If you would prefer that sessions are not recorded, tell us before the first session and we will switch recording off for your arrangement. You may also ask us to delete a particular recording at any time before the four-month period ends.

Our Privacy Policy sets out how recordings are handled and the lawful basis on which we process them.

3. The Website and Its Content

3.1 Purpose

The Website provides information about the tutoring services, resources, and educational content available through WeAre Education for students studying a range of subjects at KS2, KS3, GCSE, A-Level, and post-16 level in the United Kingdom and internationally.

3.2 Accuracy of information

We make reasonable efforts to ensure that the content on the Website is accurate and up to date. However, we do not guarantee that the Website is free from errors, omissions, or inaccuracies. We reserve the right to update, amend, or remove content at any time without notice. Nothing on the Website constitutes professional or legal advice.

3.3 Educational resources

Any educational resources, sample materials, revision guides, or other content published on the Website are provided for general informational purposes. They are not a substitute for personalised tutoring and do not guarantee any particular academic outcome.

Where a resource refers to a specification, exam board requirement or assessment objective, it reflects our understanding at the time of publication. Specifications change, and you should always check the current requirements with the relevant exam board.

3.4 Availability

We aim to keep the Website available at all times but cannot guarantee uninterrupted access. The Website may be temporarily unavailable due to maintenance, technical issues, or circumstances outside our control. We accept no liability for any loss caused by the Website being unavailable.

4. Acceptable Use

4.1 Permitted use

You may use the Website for lawful personal, non-commercial purposes in accordance with these Terms. This includes browsing information about our services, contacting us via the enquiry form, and accessing any freely available resources.

4.2 Prohibited use

You must not use the Website in any way that:

• Breaches any applicable local, national, or international law or regulation
• Is fraudulent, misleading, or harmful to any person
• Transmits unsolicited commercial communications (spam)
• Attempts to gain unauthorised access to any part of the Website, its infrastructure, or any connected systems
• Introduces viruses, malware, or other harmful code
• Scrapes, copies, or republishes Website content without our prior written consent
• Uses Website content, including resources, to train or fine-tune an artificial intelligence or machine learning model
• Impersonates any person or misrepresents your affiliation with any organisation
• Uploads or transmits material that is offensive, defamatory, obscene, or otherwise objectionable

We reserve the right to restrict or terminate your access to the Website at our discretion if we reasonably believe you have breached these Terms.

4.3 Accounts

Learning Hub accounts are opened by a parent or guardian aged 18 or over. Students join only through an invitation sent by their parent or guardian, who is responsible for the student\'s use of the Hub.

5. Enquiries, Bookings, and Contracts

Use of the Website's enquiry or contact form does not in itself create a contractual relationship between you and WeAre Education Ltd.

5.1 Tuition delivered by an introduced tutor

Our contract with you is formed when we confirm the introduction in writing, setting out the tutor's fee and our commission. The contract for the tuition itself is formed between you and the tutor, on the terms the two of you agree.

Cancellations, rescheduling, session conduct, and any other aspect of how the tuition is delivered are matters between you and your tutor. We are not a party to that contract, we cannot vary it, and we cannot bring it to an end. If a difficulty arises with your tutor, you should raise it with them directly.

5.2 Tuition delivered personally by Fleur West

A contract for tuition delivered personally by Fleur West is formed when:

• You have completed and signed the Tuition Policy Guidelines (our client agreement); and
• We have confirmed your booking in writing; and
• Payment has been received or a payment arrangement is in place.

This tuition is subject to the Tuition Policy Guidelines, which govern cancellations, payments, rescheduling, session conduct, and all other aspects of the tutoring relationship.

5.3 Ending an arrangement, and your freedom to choose

You and your tutor may end your tuition arrangement with each other at any time, on whatever notice the two of you have agreed. We play no part in that decision.

We do not impose any restriction on you or on your tutor. You are free to continue working with a tutor we have introduced on any terms you both agree, including directly, and to use any other tutor, agency or platform at the same time. There is no tie-in, no exclusivity period and no fee for continuing a relationship outside our service.

We may stop providing our introduction service and platform access to you, on reasonable written notice, if you breach these Terms, if fees due to us remain unpaid, or where we have a safeguarding concern. This does not end any contract between you and your tutor.

6. Resources, Purchases and Subscriptions

6.1 Paid resources

Where the Website offers paid educational resources, digital downloads, or other products, these are provided on the terms set out at the point of purchase. All prices are as displayed and include VAT where applicable. Digital resources are non-returnable and non-refundable once downloaded, unless the resource is materially defective or not as described. In such cases, please contact enquiries@weareeducation.co.uk within 14 days of purchase.

6.2 Licence for personal use

All resources sold or distributed through the Website are licensed for your personal, non-commercial use only. You may not reproduce, redistribute, resell, or share purchased resources with third parties. You may not adapt, modify, or rebrand any resource without our prior written consent. Teachers and tutors wishing to use resources in a classroom or professional context should contact us to discuss appropriate licensing.

6.3 Learning Hub subscriptions

Where you subscribe to the Learning Hub or any other subscription service on the Website:

• Your subscription begins when we confirm it and payment is taken, and gives you access to the courses, modules, lessons and downloadable resources published at that level of membership
• Subscriptions renew automatically at the end of each billing period at the price then in force, until you cancel
• You may cancel at any time. Cancellation takes effect at the end of your current billing period, and you keep access until then. We do not provide part-period refunds
• We may add, change or withdraw individual courses or lessons as specifications and resources are updated. Where we withdraw a substantial part of what you subscribed for, you may cancel immediately and we will refund the unused part of your current period
• We may change subscription prices, and will give you at least 30 days' written notice before a change takes effect on your renewal
• Resources you have already downloaded remain licensed to you under clause 6.2 after your subscription ends. Access to online course content ends with the subscription
• Your right to cancel a distance contract within 14 days is set out in clause 12

7. Intellectual Property

All content on the Website, including text, graphics, logos, resource materials, layouts, and branding, is the intellectual property of WeAre Education Ltd or is used with permission, and is protected by copyright and other applicable intellectual property laws. You may view and print Website content for your own personal, non-commercial use. You must not:

• Copy, reproduce, or republish any part of the Website without our written permission
• Use our brand name, logo, or distinctive visual identity without our prior consent
• Remove or alter any copyright, trademark, or other proprietary notices

Any unauthorised use of our content may give rise to a claim for damages and could be a criminal offence.

Where a tutor introduced by us shares their own teaching materials with you, those materials belong to that tutor and are licensed to you by them, not by us.

8. Third-Party Links and Platforms

The Website may contain links to third-party websites and platforms, including TutorCruncher, Zoom, and exam board websites. These links are provided for your convenience only. We do not endorse, control, or take responsibility for the content, privacy practices, or terms of any third-party site.

Your use of any third-party platform, including TutorCruncher for session management and payments and Zoom for video sessions, is governed by that platform's own terms and privacy policy. We recommend reviewing these before use.

9. Complaints and Safeguarding Concerns

9.1 Complaints about our service

If you are unhappy with the introduction we made, with our commission or invoicing, with the Website, or with a resource or subscription you have bought from us, please contact enquiries@weareeducation.co.uk. We will acknowledge your complaint within five working days and aim to respond fully within fifteen working days.

9.2 Complaints about a session

Where tuition was delivered by an introduced tutor, complaints about the session itself, including punctuality, cancellations, teaching content and conduct within the session, should be raised with your tutor directly. We are not a party to that contract and cannot resolve it for you. We can, if you ask, introduce you to a different tutor.

9.3 Safeguarding concerns

Safeguarding is different, and you should always come to us. If you have any concern about the safety or wellbeing of a student, or about the conduct of a tutor towards a student, contact Fleur West immediately at enquiries@weareeducation.co.uk or on +44 7943 662505. We will act on it as our safeguarding policy requires, and where a concern is serious we will refer it to the local authority designated officer, the Disclosure and Barring Service, or the police as appropriate. If a child is in immediate danger, call 999 first.

10. Limitation of Liability

10.1 Tuition delivered by an introduced tutor

Our role in relation to tutor-delivered tuition is limited to making the introduction and providing the support described in clause 2. To the fullest extent permitted by law, we are not liable for the acts, omissions, conduct, teaching quality, punctuality, or cancellations of any introduced tutor, or for any academic outcome.

Where we are liable in connection with an introduction, our total liability shall not exceed the commission you have paid us in respect of that introduction.

10.2 The Website, resources and subscriptions

To the fullest extent permitted by law, we exclude all liability for:

• Any loss or damage arising from your use of, or inability to use, the Website
• Any reliance placed on information or content published on the Website
• Any loss of data, revenue, or business opportunity arising from Website downtime or technical errors
• The content or practices of any third-party website linked to from the Website

Where we are liable for any loss or damage in connection with the Website, a resource or a subscription, our total liability shall not exceed one hundred pounds (£100) or the amount you have paid us for the resource or for the current subscription period, whichever is the greater.

10.3 Tuition delivered personally by Fleur West

Where we are liable in connection with tuition delivered personally by Fleur West, our total liability shall not exceed the fees you have paid to us for the tuition in question.

10.4 What we do not exclude

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, breach of your statutory rights as a consumer, or any other liability that cannot be excluded or limited under English law.

11. Data Protection

We process personal data about parents, guardians, students and tutors in order to provide the Services. How we do this, including the lawful bases we rely on, how long we keep information, and your rights, is set out in our Privacy Policy.

Where we introduce you to a tutor, that tutor decides for themselves how to handle the information you share with them in the course of the tuition, and is responsible for their own compliance with data protection law as an independent controller. We require every tutor to have appropriate arrangements in place as a condition of working with us.

12. Consumer Rights

If you are a consumer, meaning an individual using the Website for personal, non-business purposes, nothing in these Terms affects your statutory rights under UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

For distance contracts, you have a right to cancel within 14 days of entering into the contract. This right does not apply to digital content once it has been downloaded or accessed, where you have expressly consented to immediate access and acknowledged that the right to cancel is lost. Where you have asked us to begin a service within the 14-day period and then cancel, we may charge you for what has already been provided.

Please contact enquiries@weareeducation.co.uk if you have questions about your rights.

13. International Visitors

The Website is operated from the United Kingdom and is primarily intended for UK audiences, although we welcome international students and families. By using the Website from outside the UK, you acknowledge that:

• These Terms are governed by the laws of England and Wales
• Any services you engage are subject to UK law and our UK-based Tuition Policy Guidelines
• You are responsible for ensuring that your use of the Website complies with the laws of your own country

Where we provide services to international clients, we comply with UK GDPR for the handling of personal data, as set out in our Privacy Policy.

14. Cookies

See the Cookies and Device Storage section of our privacy policy.

15. Events Outside Our Control

We are not liable for any failure or delay in performing our obligations where that failure or delay results from an event outside our reasonable control, including illness, bereavement, industrial action, power or internet failure, or the unavailability of a third-party platform. Where such an event affects the Services, we will let you know and, where tuition is delivered by us, offer to reschedule or refund the affected sessions.

16. General

Severance. If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions continue in force.

No waiver. If we do not insist that you perform any of your obligations, or delay in enforcing our rights, that is not a waiver of those rights.

Assignment. You may not transfer your rights or obligations under these Terms to anyone else without our written consent. We may transfer ours to another business, and will tell you in writing if we do.

Third parties. These Terms are between you and us. No other person has any right to enforce them under the Contracts (Rights of Third Parties) Act 1999.

Notices. We will send notices to the email address you have given us. Please tell us if it changes.

Entire agreement. These Terms, together with the Privacy Policy and, where applicable, the Tuition Policy Guidelines, form the whole agreement between you and us in relation to the Services.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, applicable law, or best practice. The updated Terms will be published on the Website with a revised 'Last updated' date. If we change these terms in a way that affects an active subscription, we will email you at least 30 days before the change takes effect. If you don't agree, you can cancel before then.

18. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, subject to any mandatory consumer protection laws that may apply in your country of residence.

19. Contact

If you have any questions about these Terms, or wish to raise a concern about the Website or its content, please contact:

Fleur West, Director — WeAre Education Ltd
Email: enquiries@weareeducation.co.uk
Website: weareeducation.co.uk

20. Learning Hub subscription and cancellation

The subscription price is the monthly price shown on the Learning Hub page, including VAT. It renews monthly until cancelled. It can be cancelled at any time from the Billing page (or by emailing enquiries@weareeducation.co.uk), taking effect at the end of the current paid month.

You have 14 days from the start of your subscription to cancel. Because the Learning Hub is digital content, if you ask for access straight away and confirm that you understand this, you lose that right to cancel once you start using it. You can still cancel future months at any time.

Model cancellation form

(Complete and return this form only if you wish to withdraw from the contract.)

To WeAre Education Ltd, The Nook, Bucks Hill, Kings Langley, WD4 9BR, enquiries@weareeducation.co.uk:

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate.

21. Study feed rules

• Posts must be about studying.
• Be kind.
• Don't share personal details (real names, schools, addresses, phone numbers, social media accounts).
• No bullying, hateful or rude content.
• No links to other websites.
• We can remove posts and suspend feed access.
• Use the Report button on any post that worries you.
• To complain about the feed or a decision we made, email enquiries@weareeducation.co.uk.

Posts can be seen by other Learning Hub students.